You can cancel an order within an hour from the completion of your purchase, before the items are shipped out, by sending an email to Customer Service at firstname.lastname@example.org.
Once the order has shipped out, cancellation can only be made once the customer has received the order, and upon the condition that the item has not been used. Once you receive a confirmation, the product can be mailed back in its original packaging by registered mail to:
Yohanan Hasandlar 4A/6
The item will then be inspected for its condition, and once it’s been verified a refund will be issued. Refunds can take up to 14 business days. A cancellation fee of 5% or 100 shekels (the lowest amount) will be deducted from the refund. Any questions can be directed to Customer Service.