Questions & Answers

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Enter the online store, which is divided into categories, choose the desired items, and click “Add to Cart”
At this time we are not able to accept installments, only full payments. The option may be added at a later time.
Website members are offered discounts and sales. If you do not wish to create an account, you may skip the registration process and place an order as a guest.
After your order is placed you will be taken to a confirmation page where you will find your order confirmation number. Additionally, you will receive a confirmation email with your order details within 24 hours of your transaction.
When you register to the website, a “My Account” page is automatically created for you. On this page you can keep track of your past and current orders, update your details, and follow your favorite items.
You should contact our Customer Service as soon as possible by email at contact@haven-d.com.
All of our products are handmade meticulously with highest quality materials. Our silver jewel are made with sterling silver, Our gold-plated jewels are made of sterling silver with a 14k gold layer, and our necklace parts (or beads?) are made of 14k goldfield (wasn’t sure what you meant). Jewels can also be made to order, fully of gold in your choice of karat.
Haven Design will send you your items using Israel Postal Company within 7 business days of your order confirmation. There are 2 delivery options:
1. Registered Mail/ Standard Shipping- The items will be sent to the customer’s address, and will be picked up from the nearest post office. Delivery time will depend on the customer’s address, usually ranging between 7-21 business days.
2. Express Mail Service- The items will be delivered to the customer’s address by the Israeli Postal Company. Express Mail Service (within the borders of Israel) takes 2-6 days depending on the customer’s address.
Haven Design is not liable to any delays or accidents caused by the Israel Postal Company. Deliveries cannot be made on Fridays, Saturdays, or holidays. EMS and direct deliveries to the customer’s homes will cost an added surcharge, as explained on the website (See: Delivery Fees).
Haven Design will send you your items using Government Postal Services within 7 business days of your order confirmation. There are 2 delivery options:
1. Registered Mail/ Standard Shipping- The items will be sent to the customer’s address, and will be picked up from the nearest post office. Delivery time will depend on the customer’s address, usually ranging between 7-30 business days.
2. Express Mail Service- The items will be delivered to the customer’s address. Express Mail Service outside the borders of Israel takes 4-21 days depending on the customer’s address.
Absolutely not! Payment information will only be saved in the payment company’s system, in our case PayPal
Yes, according to the company and website’s guidelines.
You must contact Customer Service by email at contact@haven-d.com. Once you receive a confirmation, the product can be mailed back in its original packaging by registered mail to:
Yohanan Hasandlar 4A/6
Tel Aviv
Israel 6382753

The item will then be inspected for its condition, and once it’s been verified a refund will be issued. Refunds can take up to 14 business days. A cancellation fee of 5% or 100 shekels (the lowest amount) will be deducted from the refund. Any questions can be directed to Customer Service.
A coupon code is a code that will be sent to members/registered users from time to time. Coupon codes can be used for purchases on the website. Once items are in your “shopping cart”, the code can be entered and the specified discount will be reflected in the price.
Your “shopping cart” allows you to add all the items you wish to buy. If you see an item on the website you would like to buy, press the “Add to cart” button. Once you finish the shopping process, all the items you wish to buy will be in your cart. Click on your cart, and then click the “proceed to checkout” button to make your purchase.
In your “My Account” options, click the “Change Password” button.
Your card will be charged as soon as your purchase is done and confirmed. The completion of your order is dependent upon a confirmation from PayPal that your payment is approved. Should your payment be declined, you will receive an email from Haven Design’s customer service.
Credit card companies demand that purchases made through PayPal be verified by entering the security code, the last 3 digits on the back of the card (4 digits for American Express users).
You can cancel an order within an hour from the completion of your purchase, before the items are shipped out, by sending an email to Customer Service at contact@haven-d.com. Once the order has shipped out, cancellation can only be made once the customer has received the order, and upon the condition that the item has not been used. Once you receive a confirmation, the product can be mailed back in its original packaging by registered mail to:
Yohanan Hasandlar 4A/6
Tel Aviv
Israel 6382753

The item will then be inspected for its condition, and once it’s been verified a refund will be issued. Refunds can take up to 14 business days. A cancellation fee of 5% or 100 shekels (the lowest amount) will be deducted from the refund. Any questions can be directed to Customer Service.
Your order will be canceled if:
1. The product is out of stock, but your order was placed before the website was updated to reflect the out of stock status. You will receive an email from Haven Design’s customer service to figure out a solution.
2. Your credit card information or your personal information did not go through in the system. You will be contacted by customer service.
For more information or for questions regarding our products, you can contact our customer service by email at contact@haven-d.com
Once all the items you wish to purchase are in your cart, click the “Proceed to checkout” button, you will then be prompted to enter your shipping address and choose the delivery method. Once you click the “Submit order” button, you will be taken to PayPal’s website, where you can either pay with a PayPal account, or use a credit card if you do not have a PayPal account. Once the purchase is made you will receive a confirmation email from PayPal.
In your “My Account” page, click the “Forgot my password” button and enter your email address. You will receive an email with your password.
If you didn't Found an answer feel free to contact us